Keeping you supported during COVID-19

My Telstra app

Get immediate help & support

We may not be able to take your call right now, but we want to keep you supported and connected during COVID-19.


Additional data and support

We're giving customers additional data and unlimited standard home phone calls for pensioners. Plus support for health care workers and a discount for customers receiving the JobSeeker payment.

Bill assistance

No late fees

If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.

My Telstra app

The My Telstra app makes it easy

Our new and improved app is the easiest way to view bills, make payments and get help. If you need to contact us, you can send us a message and we’ll get back you.

Foxtel Now Exclusive Offer

Try all of Foxtel Now on us for 1 month

For new and returning Foxtel Now customers. Exclusive to Telstra consumer post-paid customers. Offer ends 30 June 2020.

Must sign up via Telstra. Requires internet & compatible device. Roll onto Essentials pack ($25/mth).

Telstra Smart Modem

Get a better home Wi-Fi experience. Plus $10/mth off for 12 mths.

Choose a Telstra unlimited data nbn plan and enjoy $10/mth off your first 12 months. And a Telstra Smart Modem.

For new customers who stay connected for 24 mths on our $90 or $110 plans. Min cost $2,040 when you stay connected on $90 plan for 24 mths?subject to plan price changes.

Financial hardship support

When times are tough we can help you stay connected

We understand that sometimes you need a little help.

Why choose Telstra

Australia’s best mobile network

The Telstra mobile network reaches further, runs faster and works better than any other. 

Faster based on national average mobile speeds.

Be rewarded with
Telstra Plus?

Earn points when you pay your bill to put towards must-have devices, accessories and more. Plus, enjoy exciting membership benefits.

Australia's no. 1 broadband provider

We're trusted by more Australian homes.